From: Swisher, Janet
Sent: Wednesday, October 24, 2001 1:46 PM
To: 'Alesa Mayrant'; O'Malley, Lee Ann
Subject: RE: Help Desk Statistics


Lee Ann,

Can you make sure these statistics stay in the corporate proposal library?
Thanks.

Janet

-----Original Message-----
From: Alesa Mayrant [mailto:Alesa.Mayrant@noaa.gov]
Sent: Friday, September 21, 2001 11:23 AM
To: Swisher, Janet
Subject: Re: Help Desk Statistics


Here are the monthly averages:

SAO - 127
NESDIS HQ - 287
NESDIS Suitland - 620
NCCOS - 185
OAR - 240
OGP - 200
DARP - 75
IPO - 175
NOS - not sure 150
ALL TASKS equal 2,059 per month.   Most task close about 98 - 99%% calls during
the  month.  That equates to 1,853 closed calls per month.

Let me know if you need any other info.

"Swisher, Janet" wrote:

> Alesa,
> Can you please poll each of your help desk tasks and find out the following
> information for me ASAP?
> Possible by COB tomorrow. You can combine the responses into 1 answer.  Use
> the monthly reports/status reports if you have too.
>
> 1) Number of Help Desk Calls Received per Month
> 2) Number of Help Desk Calls Closed Per Month
>
> Thanks.
> Janet
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Janet I. Swisher
> Vice President, Networks & Information Technology Solutions
> RGII Technologies, Inc.
> 8455 Colesville Road, Suite 740
> Silver Spring, MD 20910
> Office: 301-589-7430
> Fax: 301-589-6974
> Mobile: 301-367-2275
> Email: swisherj@rg2.com
> www.rg2.com

--
Alesa Mayrant
Project Manager
RGII Technologies, Inc.
Office:  301-713-3489
Fax:  301-713-0086
Email:  mayranta@rg2.com
http://www.rg2.com

