RGII Technologies, Inc. (RGII) is a woman-owned, US Small Business Administration-certified 8(a) company, headquartered in Annapolis, MD. Established in 1990, the company has grown to employ 300 professionals, working from 18 locations, servicing clients worldwide. RGII has performed contracts for NOAA under GSA and COMMITS task orders as well as our own blanket purchase order awarded through the Systems Acquisition Of-fice (SAO). RGII offers a full spectrum of professional services with core capabilities of:

Network and Information Technology (Network and Help Desk Operation, Data Warehouse and Mining, Web Design and Development, IT Infrastructure, Hardware and Software Maintenance)

Information Assurance and Security (Intrusion Detection and Penetration Testing, Security Program and Poli-cies, Certification and Accreditation, Training, (PKI) Public Key Infrastructure)

Systems Development and Maintenance (Rapid Application Development, Database Design and Optimization, System Migration and Integration, Strategic Information Planning, Web-enabled Applications)

Program Management (Life Cycle Management, Budget & Acquisition Management, Logistic Support, Analysis)

Technology Management (Architecture and Standards, Configuration Management, Capacity Planning, IV&V, Business Process Re-engineering, Integrations and Interoperability, Healthcare Security Solutions for HIPAA, JACHO, and DITSCAP)

Engineering Technology and Technical Services (Systems Engineering, Test and Evaluation)

Call Management Services (Call Management Services, VoIP, CTI, Switchboard, Audio/Video Teleconfer-encing, Customer Relations Management, Customized Services)

Support Services (Multimedia Services, Desktop Publishing and Graphic Design, Integrated Product Teams, Document Management, Management Training Curriculum)

MONUMENT™ -- a web enabled client-server database, universally accessible budget formulation and execution system with multi-layer security levels.)

Our mission is to assist our customers in organizing, managing, and integrating information in a format that streamlines operations, accommodates emerging technologies, and prepares our customer for the unexpected. RGII's continued success is dependent upon our ability to innovate and broaden our expertise for the benefit of our customers and employees. We accomplish this mission by focusing our daily operations on Seven Guiding Principles.

RGII has provided IT Support to NOAA for over six years with excellent past performance ratings and a outstanding reputation. RGII currently administers and supports 17 NOAA program offices: NOAA CIO & HPCC Office; OFA CIO, SAO & FMD Office; NESDIS CIO, OSO & IPO Office; OAR CIO, OGP, & SEAGRANT; NOS NCOSS, DARP & OCS. RGII supports NOAA in Help Desk operations/management; system operations; the NOC; network administration; Web Farm design and management; Web Site design and management; application development/training; systems hardware/software maintenance; servers, workstations, and network hardware; database support; and Configuration Management. We have provided direct and ad hoc support to OFA and its CIO with desktop applications, network connectivity issues, training, Web design, document management, facilities management and financial database development. Our staff interfaces on a daily basis with the ITC supporting the NOAA campus and ASCs with systems such as CAMS, X.500 database, Netscape Messaging Services and applications support such as T&A, Travel Manager, etc.

Management, Administration, & Security - RGII's Vice President, Janet Swisher and Division Director, John Parker have managed/administered NOAA IT support contracts for over 15 years. Each are intimately familiar with NOAA operations, political structure, GPRA accounting & Budget Controls, Financial Cost Estimates, IT strategic planning, regulations, risk mitigation, developing strategic plans, disaster recovery documents, and policies, managing project schedules & resources, recommending process improvements & purchases, working with OFA contract specialists, and supporting the OFA CIO. RGII and its management team is very familiar with the ITC operations and will continue to assist the ITC in marketing it's support services and capabilities. Through our history of operating and administering LAN/WAN systems, RGII has gained the depth and breadth of experience needed to minimize risk in ITC's operations. Not only do we understand ITC's functional requirements, RGII has insight into organizationally imposed requirements and interfaces from our significant presence at Department of Commerce and NOAA in particular. Our success is a result building upon two key assets—personnel and performance, with management processes that incorporate a framework of contract compliance, quality assurance and best practices. As a result of our management processes, RGII's value-added capabilities have resulted in 1) reduction of cost, 2) increased productivity, and 3) cost effective, efficient and innovative IT solutions for our clients.

Infrastructure - RGII engineers provide a variety of network support and administration for NOAA offices located in Silver Spring and Suitland, Maryland. RGII has 6 years experience at NOAA supporting a multitude of operating systems including Sun Solaris, HP Unix, Linux, Windows NT, UNIX, Novell NetWare, Banyan VINES, and Open VMS. RGII has 2 ½ years managing and operating the NOAA Silver Spring NOC. RGII engineers manage; monitor; develop, test, and implement network security, network availability and performance; campus cable plant management; campus network fibre optic backbone; metropolitan area networks (MANs); NOAA's Internet connectivity, remote dial-in; Suitland campus connection via Asynchronous Transfer Mode (ATM); and other wide-area connections. RGII has 6 years experience at NOAA supporting Cisco, 3Com, Juniper, Cabletron, and other networking products and provide assistance to all line offices in Silver Spring and throughout the country. RGII engineers communicate with remote NOAA campus located in Seattle, Washington; Boulder, Colorado; Norman, Oklahoma; and others located in the U.S.

Network Services - RGII engineers support a variety of remote connectivity solutions for our customers. These solutions include: Cubix, PCAnywhere, Total Control Hub, Cisco VPN, Microsoft VPN, Cisco access servers, and Cyberprise servers. RGII has 6 years experience at NOAA with development, implementation, troubleshooting assistance, and user training for ensuring the remote user accessibility to the network. RGII manages the metropolitan area networks consisting of two network clouds, also referred to as domains, for providing network connectivity to 9 remote offices scattered throughout the Washington DC Metro Area. In addition, RGII provides and manages network connectivity between Silver Spring Campus, Suitland Campus, NASA, and three Internet service providers (includes Department of Interior, UUNet, and Internet2.)

Messaging & Directory Services - RGII technical staff have extensive experience with migration and adoption of NOAA messaging and directory services. RGII engineers have been valuable members of the X.500 directory committee and the Netscape directory committee. RGII staff have 10 years experience in providing services to NOAA regarding directory and messaging. RGII has six years experience at NOAA supporting messaging services. These include Netscape, Microsoft Exchange, Banyan Intelligent Messaging III, Sendmail, Lotus Notes, and GroupWise.

Application Services - The RGII Software Engineering Methodology, which follows the CMM Level II approach, provides guidance for software engineering, project management, and quality assurance practices and procedures. RGII ensures that each software engineering/development project we complete follows the proven methodology. RGII's Monument system is currently installed and being maintained at the United States Department of State. Monument was developed using Microsoft Visual Basic 6 and Interdev and a Microsoft SQL 7.0. This system supports 45 Bureaus within the State Department worldwide and 25 internal analysts on a Windows NT 4.0 platform. RGII has the capability to maintain and enhance the ITC supported applications including: Grants System, CAMS, FIMA, Personnel Database, and the FOIA training System.

Production Control - RGII is able and ready to assist ITC with their production control processes and procedures. RGII management will ensure continued quality support and enhancement of procedures for the financial report printing processes, time delivery of FIMA and T&A transactions.

Data Center Management & Computing Services - Currently, RGII provides 24x7 help desk support to the Defense Information System Agency (DISA) Defense Enterprise Computing Center Mechanicsburg (DECC Mech) Data Center. The DECC Mech provides centralized secure information system processing services to DOD Agencies, including: the Joint Commands; all Military Departments; and other governmental agencies. The DECC Mech mission depends on the successful, well-maintained operation of a diverse group of state-of-the-art hardware components and interconnected sub-systems. RGII supports DECC Mech high end systems administration for their Time & Attendance Payroll functions, Accounting Systems, etc. RGII supports the help desk problem management and customer service operations with qualified and cleared personnel, and provide remedial and technical support to users of DECC Mech computer systems. RGII administers, manages, enhances, and maintains each of the mission critical applications running at the DECC data center.

RGII also administers NOAA's CIO High Performance Computing & Communications. This support includes the development, programming/scripting, engineering, procedure management, and daily mission critical system maintenance support.

Security -- RGII manages complex security information tasks and provides for full service of IA program requirements for the Navy, DISA, the State Department, and several agencies in DOC. RGII has extensive experience in reviewing and developing IA programs and policies, reviewing internal controls of sensitive applications and networks, and conducting security audits of these and other communication systems.

RGII has in depth experience and qualifications in Computer Security Plan preparation, based both on OMB and DOD guidance; and has conducted, completed, and been responsible for the certification of sensitive systems, applications, and networks. RGII has conducted security tests as part of these certifications, and has been responsible for validation and verification testing of networks and applications for other clients, including commercial vendors to the DOD community.

Configuration Management - RGII technical staff support several NOAA and other clients, US Coast Guard, with configuration management issues. RGII support of the US Coast Guard involved the use of remote workstation management and software controller. New systems were designed and installed using a standard workstation configuration consisting of all necessary applications configured and installed through the use of Ghost, a product that allows creation of an image that duplicates a hard disk image for faster replication and installation of workstations.

Engineering - RGII provides expertise and support to TMI&S in developing an information technology architecture (ITA). RGII performs "end-to-end" testing in local and wide area network environments in support of Automated Information Systems (AIS) implementations. RGII also provides management and administrative support to the Technology Management, Integration & Standards (TMI&S) Directorate to assist them in successfully carrying out their mission; coordinate with other organizations to reach agreement and concurrence on findings and recommendations to further the strategic goals of the MHS; and present and deliver information in an efficient, effective manner to enhance understanding by the MHS CIO. RGII provides support with ongoing efforts encompassing all aspects of updating and maintaining the MHS technical architecture view. We analyze requirements and recommend solutions to MHS DII COE compliance efforts. RGII also evaluates MHS requirements for COE and tailoring DII COE for the MHS environment within the scope of DII COE.

IT Architecture Planning –RGII provides Architecture planning for each on of the NOAA Line Offices we support. RGII participates in the NOAA Architectural Planning Meetings. RGII implements network infrastructures and the associated system dependencies to maintaining an optimal network infrastructure. RGII develops, updates, and documents TIMPO's network performance management program; assesses bandwidth; monitors traffic volume or frequency; and uses network modeling, monitoring, and tuning tools and procedures.